Certified Auto Body Repair for All Makes & Models
At Bertera Chevrolet's Certified Collision Center in Palmer, MA, we're committed to restoring your vehicle's safety, performance, and appearance after an accident. Whether you drive a Chevrolet or any other make or model, our expert collision repair technicians and state-of-the-art facility are here to get you back on the road quickly-with quality repairs you can trust.
We proudly serve Western Massachusetts and Northern Connecticut, offering professional collision repair, body work, frame straightening, glass replacement, and water leak diagnostics. Our team also works directly with your insurance provider to make the process as seamless as possible.
Why Choose Bertera for Collision Repair?
Our certified service technicians are trained to repair all makes and models, and we use OEM parts whenever possible to return your vehicle to its pre-accident condition. We know your vehicle inside and out-including its mechanical systems, electronics, and structural components-and we treat every repair as if it were our own.
We also work closely with our parts department and local suppliers to expedite delivery and minimize downtime. That means faster repairs, done right the first time.
✔ State-of-the-art equipment
✔ OEM repair procedures
✔ Certified GM and multi-brand technicians
✔ Friendly, knowledgeable staff
✔ Fast part sourcing across MA & CT
What to Expect During the Repair Process
When you bring your vehicle to our Palmer collision center, we'll provide a written repair estimate and go over the work needed to return your car to top condition. Whether you need bodywork, structural repair, auto glass replacement, or leak diagnosis, our team has the tools and experience to deliver results that look and feel like new.
Genuine GM Parts Make the Difference
At Bertera Chevrolet, we use GM Genuine Parts and ACDelco OE components to ensure proper fit, finish, and safety. OEM parts offer:
-
Precision fit for faster installation and proper alignment
-
Factory-level structural integrity and crash performance
-
Better paint adhesion and finish quality
-
Maintained resale value
⚠️ Not all parts are created equal. Non-OE parts can cause issues like panel gaps, poor paint finish, or reduced safety performance. Always ask for GM Original Equipment-and talk to your insurance provider about your parts coverage.
The Advantage of GM Genuine Parts vs. Non-OE Parts
| GM Genuine Parts | NON-OE PARTS |
|---|---|
| Designed to GM's safety requirements | May not have crumple zones or meet manufacturer's stringent safety requirements |
| Precise fit | May leave unsightly gaps between body panels |
| Quicker installation | May require workarounds and more time to get parts to fit |
| Primed and ready for paint | May not be primed, affecting paint adhesion and overall finish quality |
| Verified build quality | No guarantee of material or design quality |
| Proven structural integrity | Unknown integrity |
| Maintains resale value | Ill-fitting parts and build quality could affect car's resale value |
🛡 Insurance Partners 🛡
We work with all major insurance companies, including:
Geico, Liberty Mutual, Allstate, Amica, State Farm, Travelers, Safety Insurance, Plymouth Rock, MetLife, MAPFRE, and more.
Not seeing your provider listed? No problem-we can still handle your claim from start to finish.
The Choice Is Yours. Not Theirs.
Discuss GM OE parts with your insurer.
GM Original Equipment is the closest to factory installed parts for your GM vehicle. To help promote the proper, safe repair of GM vehicles, it's important to request OE parts when taking your vehicle in for collision repair.
Where should I take my vehicle?
Ultimately, you're in the driver's seat when it comes to where to take your vehicle for repair, not your insurance company. As a GM dealer, we maintain a high standard of customer service and repair so you can feel confident and secure your vehicle is in the right hands.
Check your policy to be sure you're covered.
Check your policy to make sure you are covered for OE parts in all instances. Oftentimes, you may be covered for "parts of the same kind and quality." Some policies may specify OE parts must be used and other policies may only cover non-OE parts.
Keep your GM a GM.
Preserve the integrity of your GM vehicle by receiving the proper form, fit, function, and quality you expect from GM Original Equipment, by using GM Genuine Parts and ACDelco parts.
SERVICE HOURS
Monday7:30 AM – 5:00 PM
Tuesday7:30 AM – 5:00 PM
Wednesday7:30 AM – 5:00 PM
Thursday7:30 AM – 5:00 PM
Friday7:30 AM – 5:00 PM
SaturdayCLOSED
SundayCLOSED
BODY SHOP HOURS
Monday8:00 AM – 5:00 PM
Tuesday8:00 AM – 5:00 PM
Wednesday8:00 AM – 5:00 PM
Thursday8:00 AM – 5:00 PM
Friday8:00 AM – 5:00 PM
SaturdayCLOSED
SundayCLOSED
AdChoices